Privacy Policy

Small Animal Therapy

Last updated: 23/01/2026

Small Animal Therapy (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, store, and protect your personal information when you use our website at www.smallanimaltherapy.co.uk or contact us in any way.

1. Who We Are

Small Animal Therapy is the data controller for any personal data you provide to us.

If you have any questions about this policy or how your data is handled, you can contact us at:

Email: Izzie.Hirst@hotmail.co.uk

Website: www.smallanimaltherapy.co.uk

2. What Information We Collect

We may collect and process the following types of personal data:

• Your name
• Your email address
• Your phone number
• Information you submit via contact forms
• Any details you voluntarily provide in messages or enquiries
• Technical data such as IP address, browser type, and pages visited (via cookies and analytics tools)

We do not knowingly collect data from children under 13 without parental consent.

3. How We Use Your Information

We only use your personal data when we have a lawful basis to do so. This includes:

• To respond to enquiries you send us
• To provide information about our services
• To manage bookings or communications
• To improve our website and services
• To comply with legal obligations

Our lawful bases under UK GDPR include:

• Your consent
• Performance of a contract
• Legitimate interests (e.g. responding to enquiries, improving our services)
• Legal obligations

We never sell your data.

4. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Make the site function properly
• Understand how visitors use the site
• Improve performance and user experience

You can control or disable cookies through your browser settings. Some parts of the site may not work correctly if cookies are disabled.

Where analytics tools are used (such as Google Analytics), data is anonymised where possible and used only for statistical purposes.

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your data against:

• Unauthorised access
• Loss
• Misuse
• Alteration or disclosure

Your information is stored securely and only accessed by those who need it for legitimate purposes.

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law.

6. Sharing Your Data

We do not share your personal data with third parties except:

• Where required by law
• Where necessary to provide our services (e.g. secure hosting or email providers)
• Where you have given explicit consent

Any third parties we use are required to handle your data in compliance with UK GDPR.

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise these rights by contacting us using the details above.

8. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in law or how we operate. Any changes will be posted on this page with a revised “Last updated” date.